Covid 19 Safety Precautions

Valley View Country House Covid 19 Response

As restrictions ease, and we have opened our doors once again the health and safety of our guests and our family is paramount.  Our new programme – A New Clean will offer guests assurance and peace of mind when they stay at Valley View Country House.  A new clean will focus on cleanliness that will be visible to guests throughout their entire stay – in the guest rooms, public spaces and dining area.

Cleaning Regime:

We will continue our high standard of cleaning using a new set of cloths for each bedroom and different colour coded clothes within the bathroom and other high touch points in the bedroom to avoid cross contamination.   We will further sanitise high touch areas within the bedrooms and throughout the guest areas including the dining room, guest lounge and hallways with Mirius V2 Antiviral Disinfectant which has been independently tested to European Standard BS EN 14476 and is effective according to this standard against enveloped viruses which includes Coronaviruses.  Remote controls will be in a sealed plastic bag and keys will be sanitised and left on top of your bed.

Changing Bedlinen:

After each guest checks out we will completely remove everything from the bed.  Each Duvet will have 2 duvet covers which will be removed and washed.  Pillows will have a pillow protector and two pillowcases, these will all be removed and washed.  Mattress protectors will also be removed and washed.  All bed linen will be washed at 60oC and tumble dried until completely dry.  Extra pillows can be provided on request.   

Most cushions and throws will be completely removed from the beds during this time to reduce the risk of cross contamination.  Any cushions or throws that remain will be removed after each stay and quarantined for 72 hours before being used again.

Safety and Cleanliness in Public Areas:

As we continue to fight the spread of the virus, our hand washing/sanitising practises and our social distancing etiquettes are of vital importance.  Please observe social distancing measures and use hand sanitisers (75% alcohol cleansing hand gel) which will be available at the entrance.  Mirius V2 Antiviral Disinfectant will also be used frequently in these areas.

Staff:

We have scrutinised our already immaculate cleaning standards and made the necessary adjustments to protect the health of our guests.  Our Housekeepers have been trained and are provided with the necessary PPE to keep them safe as they service your accommodation.   Room service and housekeeping must be pre-booked.  You can do this by texting or emailing Valerie.  We can make arrangements with you  about servicing.

Your Dining Experience:

Our dining room layout has been altered to aid with social distancing requirements.  Our breakfast buffets have been replaced by a longer pre-booking menu.   We request that you take a photo of this and email or WhatsApp it to Valerie.  We are only using  4 bedrooms at present instead of 7 to allow for safety and social distancing in the dining room

Kitchen:

We continue to maintain a very high standard of cleanliness in our kitchen as we prepare your food with regular handwashing and regularly disinfecting surfaces with Mirius V2 Antiviral Disinfectant.  

Checking in:

Please arrange  a check in time in advance so we can ensure we do not have several people arriving at the one time.   Please ensure you complete a registration form which can be emailed to you by Valerie.

Flexible Booking Policy:

Your safety and that of those around you continues to be our main priority, our cancellation policy will include a Covid-19 clause.  Should you develop a new and consistent cough and/or a fever prior to your arrival, we ask that you do not attempt to travel. Instead we will offer you the option of changing the date of your reservation and there will be no charge for changing.

All these guidelines have been drawn up with recommendations from government and health experts.  We will review our plan regularly and amend it as new regulations, guidelines and new procedures come into force.

Thank you for planning to stay at Valley View Country House.  We can reassure you that a visit to Valley View will be enjoyable and we will do everything within our power to ensure you have a safe and healthy stay.